Shipping from USA
| Shipping Options | Delivery Time | Price |
|---|---|---|
| Standard Shipping | Delivery in 5 – 7 working days | $8.00 |
| Express Shipping | Delivery in 3 – 5 working days | $12.00 |
| 1 – 2 day Shipping | Delivery in 1 – 2 working days | $18.00 |
| Free Shipping | Delivery 5-7 working days | orders over $250.00 |
About International Shipping
The best way to see the total shipping cost is to place the items in your shopping cart as if placing a real order. You don’t have to go through with the payment to see the cost. If you aren’t ready to make your purchase, you can simply delete the order.
Returns & Exchanges
General
In general, custom-printed orders are non-refundable since they cannot be resold. If there is an issue with your order, we will be happy to work with you to come to a solution. Refer to our Terms of Service to see if the issue falls into our allowable range. Since all of our items are handmade, there may be variations between or even within an order.
Items that have a mechanical issue or manufacturers defect will be reprinted and re-shipped to the customer. A mechanical issue, in most cases, means a flaw in the product that prevents it from being used for its intended purpose.
How to Return an Item
If there is an error with your order you can cancel the order within 12 hours of placing it. This can be done from the order confirmation email. Once an order has started production we can no longer make changes to it or cancel it.
Sizing Issues
Since all garments are printed and made-to-order we cannot replace/remake a garment that was not ordered in the correct size. Please verify product sizing before ordering and using the guides on our product pages to check measurements.
Reporting issues with a product
In order to resolve issues with an order, the issue must be reported to us within 7 days of receiving the order. When contacting us with an issue, be sure to include photos that illustrate the problem. Email us at info@artofwhere.com or use our contact form to report the issue. See more about reporting product issues below.
Return Shipping
We will cover the return shipping cost when an issue is deemed to have been a manufacturing defect. In the case of a return initiated by the customer for reasons other than a manufacturing defect, the return shipping cost will be borne by the customer. All returns must be received within 30 days after the request is granted. The return address will be provided by customer service, depending on the location.
Cases when an order is refundable
Orders are refundable when, but not limited to the following situations:
- We are unable to produce part or all of your order due to a limitation of our manufacturing equipment
- You request a change or cancellation to the order and the order has not started production. Within 12 hours of placing an order, you can cancel an order yourself from your account.
- An order is deemed to have a manufacturing defect as determined on a case-by-case basis.
If you have an issue with your order, refer to our reporting steps below
Reporting an issue
If you receive a product that has an issue, follow these steps to report it to us:
- If the problem is related to sizing, try to place a tape measure on the item to indicate the problem.
- Email us
- In the subject title, please put the order number so we can easily look up your information.
- We will confirm we received your email and will respond within 48 hours.
In order to resolve cases, we must be contacted within 7 days of the date of delivery or we may not be able to help resolve the issue.
We may ask you for more information or pictures if the submitted photos are not clear enough. We take quality concerns very seriously and sometimes it can take a bit longer to review a problem if it is more complicated. We will work with you to find a solution that is appropriate to your specific issue. Possible resolutions include reprinting the order, crediting the order, providing a credit to have the items to be fixed, or in rare cases, refunding the order.
